Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every menu is specified from its reprint cadence rather than from a stock swatch, with one-service uncoated builds recommended for daily and specials menus and hard-wearing wipeable builds reserved for menus that must survive a season of handling, because overbuilding short-lived menus and underbuilding long-lived ones are the two standard failures of menu buying; typography is treated as a specification for dim dining rooms, with minimum body sizes and contrast levels held even where artwork requests otherwise, proofs supplied at actual size on the actual stock, and buyers advised plainly when a list is too long to set legibly; dine-in menus and takeout menus are quoted as different products, the former built for repeated handling and the latter built as volume advertising priced to be given away; menu programmes hold versioned files and locked templates so that seasonal changes and mid-season corrections run as small scheduled reprints; and QR table codes are described as supplements to printed menus rather than replacements, because a portion of every dining room will not scan them.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.